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ITIL® 4 Foundation (anglų kalba)

Trukmė Kalba Miestas Kaina Datos Registacija
3 days English Vilnius - Online 900 Eur 2024-04-22
Datos 2024-04-22
Trukmė 3 days
Kalba English
Miestas Vilnius - Online
Kaina 900 Eur


ITIL®4 is the biggest thing to happen to ITIL since ITIL!

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

How to manage IT services to provide their customers with the right quality of services, tailored to the needs of customers and users? Who should define the needs regarding the scope and quality of IT services? What parameters of services should be measured in order to improve the quality of services? Should there be a different approach to the delivery of IT services by IT departments and the services provided by other companies commercially?

These and other questions are answered by a collection of the best IT service management practices – ITIL®.

Basic training in IT Infrastructure Library – good IT service management practices. The training participants will receive a basic but complete dose of knowledge about the concept of service organization in accordance with the latest version of good practices – ITIL 4. The training prepares you for the ITIL 4 Foundation certification.

Training enables you to familiarize with a new approach to managing IT services and key components such as: Service Value System (SVS) and the Four Dimensions Model model. The new ITIL 4 approach also includes new ways of working, such as Lean, Agile and DevOps.


Šarūnas Končius – ITIL and Microsoft technology expert with more than 15 years of teaching and consulting experience. He is not only a lecturer with a great knowledge of technology, but also a wonderful eloquence, so you can often see him giving presentations at various conferences. Šarūnas is an excellent lecturer who is able to explain complex issues in a simple way, using practical examples.

Some of the many excellent reviews about Šarūnas:

„Very competent and good at conveying theoretical material with real-life examples.”

Andrius R.

„I have nothing to add, the learning material is well presented. The knowledge will definitely be useful in the working environment.”

Daumantas K.

Target audience

The ITIL 4 Foundation certified course is addressed to all people involved in the provision of IT services. Also for anyone who wants to deepen or update their knowledge in IT service management and business value delivery.

Requirements for participants

None, but knowledge of IT services would be useful.


The aim is to familiarize the participants with the concept of managing IT services in a modern digital world, in particular:

  • learning the basic concepts of service management;
  • familiarize with Guiding Principles / Principles of ITIL and understanding how they help the organization to adopt and apply best practices in service management;
  • familiarization with the Four Dimensions of Service Management model (Four Dimensions model);
  • familiarization with the System value system, its purpose and components;
  • familiarizing with the Service Value chain activities and understanding how they support the service value system;
  • familiarization with selected ITIL practices;
  • the aim of the training is also to prepare for the certification exam: ITIL 4 at the basic level (Foundation).


ITIL Foundation Exam is held remotely. Note that ITIL training can be provided just by accredited training suppliers.

Detailed programme

Module 1: Course Introduction

  • Introduction to ITIL 4
  • ITIL 4 Certification Scheme

Module 2: Service Management: Key Concepts

  • Value
  • Service
  • Creating value with services
  • Exercise: Multiple-Choice Questions

Module 3:The Four Dimensions of Service  Management

  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • Exercise: Multiple-Choice Questions

Module 4: Service Value System

  • Service Value System
  • ITIL Service Value System | Components
  • Exercise: Multiple-Choice Questions

Module 5: Guiding principles

  • Principle Interaction
  • Exercise: Multiple-Choice Questions

Module 6: Service Value Chain

  • The activities of the service value chain
  • Engage
  • Plan
  • Improve
  • Design & Transition
  • Obtain/Build
  • Deliver & Support
  • Value Stream: new software development
  • Value Stream: an incident
  • Exercise: Multiple-Choice Questions

Module 7: The ITIL Practices

  • ITIL Management Practices
  • Understand 15 ITIL practices:
  • Relationship Management
  • Supplier Management
  • Service Level Management | SLA
  • Information Security Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement | Types of Change
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management | Problem Control
  • Service Request Management
  • Service Desk
  • Continual Improvement
  • Exercise: Multiple-Choice Questions

Mock Exam
ITIL4 Foundation exam



ITIL 4 Foundation training course + exam – 1150 Eur.

The exam lasts 60 minutes (for those for whom English is not the first language, the exam lasts 75 minutes) and consists of 40 single-choice test questions. To pass, 65% of correct answers are required (26 points).

During the training, participants have the opportunity to check their knowledge thanks to numerous test questions.

ITIL®4 scheme

The focus of the new ITIL4 is on the world of business and technology, how it works today and how it will work in the future with Agile, DevOps and digital transformation. The ITIL4 qualification scheme is very different from what has existed before. Apart from the Foundation level, which will only be adapted to the new approach.

Other Foundation levels:

  • ITIL® Specialist: Create, Deliver & Support
  • ITIL® Specialist: Drive Stakeholder Value
  • ITIL® Specialist: High Velocity IT
  • ITIL® Strategist: Direct, Plan & Improve
  • ITIL® Leader: Digital & IT Strategy


ITIL® 4 Foundation (anglų kalba)
3 days
900 Eur
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