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ITIL® 4 Foundation (anglų kalba)

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Trukmė Kalba Miestas Kaina Data ir registracija kursui
2 dienos anglų Nuotoliniai 900 EUR


The ITIL® courses on this page are offered by OMEC as the Accredited Training Organisation of Peoplecert. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited - all rights reserved.

How to manage IT services to provide their customers with the right quality of services, tailored to the needs of customers and users? Who should define the needs regarding the scope and quality of IT services? What parameters of services should be measured in order to improve the quality of services? Should there be a different approach to the delivery of IT services by IT departments and the services provided by other companies commercially?

These and other questions are answered by a collection of the best IT service management practices - ITIL®.

Basic training in IT Infrastructure Library - good IT service management practices. The training participants will receive a basic but complete dose of knowledge about the concept of service organization in accordance with the latest version of good practices - ITIL 4. The training prepares you for the ITIL 4 Foundation certification.

Training enables you to familiarize with a new approach to managing IT services and key components such as: Service Value System (SVS) and the Four Dimensions Model model. The new ITIL 4 approach also includes new ways of working, such as Lean, Agile and DevOps.

Target audience

The ITIL 4 Foundation certified course is addressed to all people involved in the provision of IT services. Also for anyone who wants to deepen or update their knowledge in IT service management and business value delivery and for those who want to upgrade ITIL v3 Foundation certification.

Goals

The aim is to familiarize the participants with the concept of managing IT services in a modern digital world, in particular:

  • learning the basic concepts of service management;
  • familiarize with Guiding Principles / Principles of ITIL and understanding how they help the organization to adopt and apply best practices in service management;
  • familiarization with the Four Dimensions of Service Management model (Four Dimensions model);
  • familiarization with the System value system, its purpose and components;
  • familiarizing with the Service Value chain activities and understanding how they support the service value system;
  • familiarization with selected ITIL practices.

The aim of the training is also to prepare for the certification exam: ITIL 4 at the basic level (Foundation).

Remarks

ITIL Foundation Exam is held remotely.

Note that ITIL training can be provided just by accredited training suppliers.
More information: http://www.bka.lt/news/49/16/Kaip-pasirinkti-patikima-ITIL-mokymu-tiekeja.html

  1. Key concepts of service management
    • Create value, results, costs and risks
    • Services and their relationships
  2. Key ITIL concepts
    • The four dimensions of service management
    • Service value system
    • Service value chain activities
    • Rules / Principles
  3. Introduction to ITIL practices and key concepts
    • Service management practices
    • General practices
    • Technical practices

The course is divided into modules. After each of them, sample exam questions are solved, which allows for gradual building of knowledge and effective preparation for the subsequent test.

The exam lasts 60 minutes (for those for whom English is not the first language, the exam lasts 75 minutes) and consists of 40 single-choice test questions. To pass, 65% of correct answers are required (26 points).

During the training, participants have the opportunity to check their knowledge thanks to numerous test questions.

Naujieji ITIL intermediate lygio mokymai ir sertifikacijos bus prieinami 2019 m. antroje pusėje.

Detali informacija apie naują kvalifikacijos schemą: https://www.axelos.com/itil-update