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The ITIL® courses on this page are offered by OMEC as the Accredited Training Organisation of Peoplecert. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited - all rights reserved.

3-day ITIL Specialist training: Create, Deliver & Support (CDS), covers basic activities related to creating, delivering and supporting services. It extends the existing scope of ITIL v3, with information related to service creation. The training also includes information on service performance, and allows you to understand the issues related to service quality and how to improve it.

The training program includes key ITIL 4 practices that will help you understand the main success factors contributing to the creation, delivery and support of services within the Service Value System (SVS).

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

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Reikalavimai klausytojams

ITIL® 4 Foundation Certificate.

Kurso tikslai

ITIL® 4 Specialist: Create, Deliver and Support exam is held on the last day of training. The exam is included in the price of the training.

Number of marks: 40 marks. There are 40 questions, each worth 1 mark. There is no negative marking.

Provisional Pass mark: 28 marks. You will need to get 28 questions correct (70%) to pass the exam.

Question types: Standard classic, Negative, & List. The questions are all ‘multiple choice’. For the ‘standard classic’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

Exam duration: 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.