Kursai

ITIL® 4 Managing Professional Transition

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Trukmė Kalba Miestas Kaina Data ir registracija kursui
5 dienos anglų k. Vilnius 1950 EUR


The ITIL® courses on this page are offered by OMEC as the Accredited Training Organisation of Peoplecert. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited - all rights reserved.

The ITIL 4 MP Transition is designed to enable ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional through one course and one exam.

The purpose of the ITIL 4 MP Transition module is to provide candidates with an understanding of the:
  • Core concepts and definitions of ITIL 4 Foundation, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.
  • Key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.

Kursas skirtas

  • The training for ITIL 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and wish to develop their knowledge and application skills for ITIL 4.
  • For taking the ITIL 4 MP Transition exam, a candidate must hold the ITIL Expert certificate or a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules.
  • ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, plus 15 credits from ITIL Intermediate/Practitioner modules.

Reikalavimai klausytojams

ITIL Expert certificate or a minimum of 17 credits from the ITIL v3Foundation and Intermediate/Practitioner modules.

Tikslai

After completing this course, students will be able to:

  • Understand the key concepts of service management;
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management;
  • Understand the four dimensions of service management;
  • Understand the purpose and components of the ITIL service value system;
  • Understand the activities of the service value chain, and how they interconnect;
  • Understand how to plan and build a service value stream to create, deliver, and support services;
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams;
  • Know how to create, deliver and support services;
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT;
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’;
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT;
  • Understand how customer journeys are designed;
  • Know how to foster stakeholder relationships;
  • Know how to shape demand and define service offerings;
  • Know how to onboard and offboard customers and users;
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning);
  • Know how to realise and validate service value;
  • Understand the scope and activities relevant to Direct and plan;
  • Understand the role of GRC and how to integrate the principles and methods into the service value system;
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement;

Day 1
  • Introduction and recap of ITIL 4 concepts
  • ITIL 4 Create, Deliver and Support
Day 2
  • ITIL 4 Create, Deliver and Support (Contd.)
  • ITIL 4 Drive Stakeholder Value
Day 3
  • ITIL 4 Drive Stakeholder Value (Contd.)
  • ITIL 4 High Velocity IT
Day 4
  • ITIL 4 High Velocity IT (Contd.)
  • ITIL 4 Direct, Plan and Improve
Day 5
  • ITIL 4 Direct, Plan and Improve (Contd.)
  • Self-Study
  • Exam

The ITIL MP Transition module comprises the core elements of the following modules:

  • ITIL 4 Foundation
  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: High Velocity IT
  • ITIL 4 Strategist: Direct Plan and Improve

 

Exam Duration: 90 minutes, candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, that is 113 minutes in total.

Closed Book: 40 multiple choice questions, which present four options from which one option is selected.

Pass mark: 70% or higher (28 correct answers)