Kursai

10982: Supporting and Troubleshooting Windows 10

Trukmė Kalba Miestas Kaina Data ir registracija kursui
5 dienos lietuvių - 1500 EUR Užklausti


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This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Kursas skirtas

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Kurso nauda

  • After completing this course, students will be able to:
  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Kurso turinys

  1. Implementing a Troubleshooting Methodology
  2. Troubleshooting Startup Issues
  3. Troubleshooting Hardware and Device Drivers
  4. Troubleshooting Remote Computers
  5. Resolving Issues with Network Connectivity
  6. Troubleshooting Group Policy
  7. Troubleshooting User Settings
  8. Troubleshooting Remote Connectivity
  9. Troubleshooting Resource Access within a Domain
  10. Troubleshooting Resource Access for Clients That Are Not Domain Members
  11. Troubleshooting Applications
  12. Maintaining Windows 10
  13. Recovering Data and Operating Systems

  1. Implementing a Troubleshooting Methodology
    • Overview of Windows 10
    • Introduction to the EDST Job Role
    • Overview of Troubleshooting Steps
    • Troubleshooting Tools
    • Lab : Implementing a Troubleshooting Methodology
      • Implementing a Troubleshooting Methodology
    • Lab : Using Troubleshooting Tools
      • Using Troubleshooting Tools
  2. Troubleshooting Startup Issues
    • Overview of the Windows 10 Startup Recovery Environment
    • Troubleshooting Startup Settings
    • Troubleshooting Operating System Service Issues
    • Recovering BitLocker-Protected Drives
    • Lab : Troubleshooting Startup Issues
      • Resolving a Startup Issue (1)
      • Resolving a Startup Issue (2)
    • Lab : Recovering BitLocker-Encrypted Drives
      • Recovering a BitLocker-Encrypted Drive
      • Creating a New BitLocker Password
  3. Troubleshooting Hardware and Device Drivers
    • Troubleshooting Device Drivers Failures
    • Overview of Hardware Troubleshooting
    • Troubleshooting Physical Failures
    • Monitoring Reliability
    • Configuring the Registry
    • Lab : Troubleshooting Device Driver Issues
      • Troubleshooting a Missing Device Driver
      • Resolving Hardware Problems
      • Resolving Device Driver Problems
      • Configuring Group Policy Settings to Control Device Installation
    • Lab : Troubleshooting Hardware Issues
      • Diagnosing Memory and Troubleshooting Failed Disk Redundancy
      • Accessing a Volume from a Failed Computer
  4. Troubleshooting Remote Computers
    • Using Remote Desktop
    • Using Remote Assistance
    • Remoting with Windows PowerShell
    • Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
      • Using Remote Desktop
      • Using Remote Assistance
    • Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
      • Using Windows PowerShell Remoting
  5. Resolving Issues with Network Connectivity
    • Determining Network Settings
    • Troubleshooting Network Connectivity
    • Troubleshooting Name Resolution
    • Lab : Resolving Network Connectivity Issues
      • Resolving a Network Problem (1)
      • Resolving a Network Problem (2)
      • Troubleshooting a Wireless Network
  6. Troubleshooting Group Policy
    • Overview of Group Policy Application
    • Resolving Client-Configuration Failures and GPO Application Issues
    • Lab : Troubleshooting Issues with Group Policy Application
      • Resolving Group Policy Application (1)
      • Resolving Group Policy Application (2)
      • Resolving Group Policy Application (3)
    • Lab : Resolving Issues with Group Policy
      • Resolving Group Policy Application (1)
  7. Troubleshooting User Settings
    • Troubleshooting Sign-In Issues
    • Troubleshooting the Application of User Settings
    • Lab : Troubleshooting Sign-In Issues
      • Resolving Sign-In Issue 1
      • Resolving Sign-In Issue 2
    • Lab : Troubleshooting the Application of User Settings
      • Resolving a Folder Redirection Issue
  8. Troubleshooting Remote Connectivity
    • Troubleshooting Issues with VPN Connectivity
    • Troubleshooting DirectAccess
    • Lab : Troubleshooting VPN Connectivity
      • Troubleshoot VPN Connectivity Issue 1
      • Troubleshoot VPN Connectivity Issue 2
    • Lab : Configuring and Troubleshooting DirectAccess
      • Prepare the DirectAccess Implementation
      • Configuring and Verifying Client-Side Settings for DirectAccess
      • Troubleshooting DirectAccess
  9. Troubleshooting Resource Access within a Domain
    • Troubleshooting File Permissions Issues
    • Recovering Files Encrypted by EFS
    • Troubleshooting Issues with Printer Access
    • Lab : Troubleshooting File-Access Issues
      • Resolving a File-Access Issue (1)
      • Resolving a File-Access Issue (2)
      • Resolving a File-Access Issue (3)
    • Lab : Troubleshooting Access to Encrypted Files
      • Encrypting and Recovering Access to Encrypted Files
    • Lab : Troubleshooting Printer Issues
      • Resolving a Printer Issue (1)
      • Resolving a Printer Issue (2)
  10. Troubleshooting Resource Access for Clients That Are Not Domain Members
    • Configuring and Troubleshooting Work Folders
    • Configuring and Troubleshooting OneDrive Access
    • Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
      • Troubleshooting Work Folders 1
      • Troubleshooting Work Folders 2
      • Troubleshooting OneDrive for Business
  11. Troubleshooting Applications
    • Troubleshooting Desktop App Installation Issues
    • Troubleshooting Desktop Apps
    • Managing Universal Windows Apps
    • Troubleshooting Access to Company Web Applications
    • Lab : Troubleshooting Desktop Apps
      • Troubleshooting AppLocker Policy Applications
      • Troubleshooting Application Compatibility Issues
    • Lab : Troubleshooting Access to Company Web Applications
      • Troubleshooting Internet Explorer Issues
      • Troubleshooting Microsoft Edge Issues
  12. Maintaining Windows 10
    • Managing and Troubleshooting Windows Activation
    • Monitoring and Troubleshooting Computer Performance
    • Applying Applications and Windows Updates
    • Lab : Monitoring and Troubleshooting Performance
      • Resolve a Performance-Related Issue
      • Resolve a CPU-Related Performance Issue
      • Resolve a Disk-Related Performance Issue
  13. Recovering Data and Operating Systems
    • File Recovery in Windows 10
    • Recovering an Operating System
    • Lab : Recovering Data
      • Resolving Issues with Previous Versions
    • Lab : Provisioning Computers to Comply with Company Standards
      • Provisioning a Computer to Comply with Company Standards

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.